Escalation Path For Customer Support on Vercara Services

If an escalation is needed or additional urgency needs to be applied to an incident for UltraDDoS Protect, UltraWAF, UltraDNS, UltraDDR, UltraWPM, or UltraThreat Feeds, please contact us at (540) 625-1162 and leave a message with your name, contact information, company, service impacted, and ticket number. Your notification will immediately go to the manager on call.

For additional support questions, please contact us.