In today’s digital landscape, Distributed Denial of Service (DDoS) attacks are more frequent, sophisticated, and disruptive than ever. Many security providers are turning to AI to help detect and mitigate these threats—and while AI has its place, it’s not a substitute for human expertise.
At DigiCert, we believe that the most effective DDoS mitigation strategy blends automation with a human touch. That’s why our UltraDDoS Protect service is backed by a human-staffed Security Operations Center (SOC), delivering proactive, intelligent defense that goes beyond algorithms and keeps humans not only in the loop but has them play an integral role as DDoS subject matter experts.
AI Is Smart—But Humans Are Strategic
AI, ML and statistical analysis can analyze patterns and flag anomalies based on historical traffic patterns and deviances from that. This provides for powerful detection and fast automated response which is critical to any defense. But it doesn’t really get to know your business. It cannot always understand your unique traffic flows, your critical services, or the nuances of your customer experience. Our SOC analysts can and do.
Every DigiCert customer benefits from a personalized approach. Our team works with your team to learn your normal traffic behavior—your ports, protocols, and services—and uses that knowledge to fine-tune detection thresholds. This proactive tuning reduces false positives, allowing us to focus on real threats while minimizing unnecessary alerts.
Reducing Noise, Increasing Trust
False positives don’t just waste time—they erode trust. When customers receive frequent alerts that turn out to be benign, confidence in the system suffers. Even worse, false positives reduce sensitivity to real attacks. DigiCert’s human-centered SOC ensures that alerts are meaningful and actionable. We validate anomalies before escalating them, so our customers aren’t overwhelmed with noise—they’re empowered with clarity. AI and automation are used as force multipliers that allow experienced human engineers to focus on providing value in discerning outliers and managing relationships with customers to build trust and transparency.
Your Trusted DDoS Advisors
Our SOC isn’t just a monitoring team—it’s a strategic partner. We work side-by-side with our customers to understand their environments and tailor mitigation strategies accordingly. Whether it’s a volumetric flood or a stealthy application-layer attack, our experts provide real-time insights and guidance. We routinely join customer crisis bridges to discuss ongoing incidents, answer questions, and make real time adjustments based on the feedback.
This human connection is what makes UltraDDoS Protect more than a service—it’s a relationship. We’re not just stopping attacks; we’re helping our customers stay resilient, informed, and secure.
Proactive Protection, Personalized Support
In a world where AI is increasingly used to automate security, DigiCert stands out by putting people at the center of our defense strategy. Our SOC team doesn’t just react—they anticipate. They don’t just analyze—they understand. And they don’t just alert—they advise.
With UltraDDoS Protect, you’re not just getting a tool—you’re gaining a team. A team that knows your business, understands your traffic, and is committed to keeping you online and protected.
To learn more about the DigiCert UltraDDoS Protect offer, please visit us here.
